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Mediation and Patients’ Rights
Law of 22 August 2002
The Patients’ Rights mediator can be contacted by the patient and/or their legal representative for any question or complaint concerning the exercising of these rights. If you consider that any of your rights as a patient have not been respected, whether during a period of hospitalisation or as an outpatient, you are advised, initially, to contact directly the healthcare professional in question so as to resolve the disagreement.If this attempt fails, you and/or your legal representative can have recourse free of charge to the mediation service, whose role is to promote communication between you and the healthcare professional. The mediator acts in accordance with the legal provisions, in complete independence, impartiality and neutrality.The mediator is neither an arbiter who decides nor a judge who designates a guilty party. The mediator is bound by the law of professional secrecy, guarantees the confidentiality of exchanges and cannot inform other persons of the complaint made by the patient or the patient’s representative . If the mediation process fails to meet with satisfaction, the mediator is legally bound to inform the patient of other possible recourses open to them with a view to settling the complaint. Consult the brochure ‘Rights and obligations of the patient’ and the Internal Regulations regarding the mediation function.
You can contact the mediation service:
By email: mediateur [dot] erasme [at] hubruxelles [dot] be By telephone : +32 2 555 44 91 or +32 478 66 65 08 Via the contact form below. Please complete the form as precisely as possible so that the mediation request can be dealt with quickly and effectively. In submitting this form you agree to the information provided being used by the Brussels University Hospital (HUB) to process your request, in accordance with the site’s confidentiality policy. The information given below is transferred automatically to our hospital’s Mediation Service.
Contact form: Request for mediation
Site concerned by the facts:
Erasmus Hospital
HUDERF – Queen Fabiola Children’s University Hospital
Jules Bordet Institute
CTR – Trauma and Rehabilitation Centre
CRG – Geriatric Rehabilitation Centre
Lothier Polyclinic
Your details:
Last name
First name
Date of birth
Telephone
E-mail
Patient’s file no.
Are you the patient concerned by the facts?
Yes
No
If no, please give the patient’s name + date of birth
Date de naissance du patient
Is the patient in agreement with the steps you are taking?
Yes
No
I have not informed the patient
The patient or patient’s representative will be contacted to obtain their permission.
Date and service concerned:
Subject of the compliant:
Reasons for the complaint: Patients’ Rights
1. The right to benefit from a service of quality care in terms of:
a. Technical competence b.Relations with the healthcare professional c. Organisation within the patient care pathway
2. The free choice of professional practitioner
3. The right to be informed
a. About one’s state of health b. About the financial repercussions of the intervention by the healthcare professional
4. Free consent to the healthcare, with information in advance
4.bis. Être informé sur l’assurance en responsabilité professionnelle du praticien et sur son autorisation à exercer sa profession
5. Up-to-date medical files, which can be consulted and copies of which can be obtained
6. Guaranteed protection of private life
7. The right to receive from healthcare professionals the most appropriate care aimed at preventing, taking into account, treating and relieving pain while being attentive to what the patient has to say.
8. Other
Reasons for the complaint: Complaints not related to Patients’ Rights:
Logistics:
comfort, meals, access, parking, cleanliness and hygiene, directions
Invoicing:
estimation of costs, invoice, collection, payment plan, penalties
Administrative:
admission, discharge, making appointments, visits
Language complaint
Attitude of staff:
interview, technical, social welfare service, reception, security
Theft or loss of personal belongings
Fall, accident
Other
If "Other", specify:
